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What is Delighted

Delighted is a customer experience management platform aimed at assisting businesses in obtaining valuable feedback from their clientele.

By facilitating the streamlined collection, analysis, and utilization of customer feedback, Delighted empowers businesses to enhance satisfaction levels and foster customer loyalty.

From crafting and disseminating surveys to scrutinizing responses and deriving actionable insights, Delighted offers a solution tailored to meet the diverse needs of businesses across various industries, ultimately driving growth and bolstering customer relationships.

Delighted Plans and Pricing

Delighted’s pricing is tailored to accommodate businesses of all sizes, including startups and established enterprises. With three distinct plans – Surveys Starter, Premium, and Premium Plus- Delighted offers flexible options to meet varying needs. Explore their monthly and annual pricing options by clicking below.

Delighted Use Cases

Unlock actionable insights and elevate customer experience with Delighted’s versatile suite of use cases. From gathering customer feedback to measuring NPS and improving employee satisfaction, Delighted empowers businesses to drive growth and cultivate lasting relationships.

Customer Satisfaction Surveys: Delighted empowers businesses to conduct regular customer satisfaction surveys, gathering insights on product quality, service experience, and overall brand perception. By analyzing survey responses, companies can identify areas of strength and weakness, prioritize improvement initiatives, and foster long-term customer loyalty.

Product Feedback Collection: With Delighted’s customizable survey templates, businesses can systematically gather feedback on specific product features, functionality, and user experience. By collecting qualitative and quantitative data from customers, organizations can make data-driven decisions to enhance product offerings, address pain points, and stay competitive in the market.

Net Promoter Score (NPS) Tracking: Delighted simplifies the process of measuring and tracking Net Promoter Scores (NPS), a key metric for assessing customer loyalty and advocacy. By regularly monitoring NPS trends and segmenting feedback by customer demographics or purchase behavior, businesses can identify promoters, detractors, and passive customers, enabling targeted retention strategies and brand advocacy initiatives.

Employee Satisfaction Assessments: Delighted provides tools for conducting employee satisfaction surveys, allowing organizations to assess workplace culture, job satisfaction, and engagement levels. By soliciting feedback from employees on factors such as leadership effectiveness, work-life balance, and career development opportunities, companies can implement initiatives to improve employee morale, reduce turnover, and foster a positive organizational culture.

Website and App User Feedback: Leveraging Delighted’s survey integration capabilities, businesses can gather valuable feedback from website visitors and app users regarding usability, navigation, and functionality. By capturing insights on user preferences, pain points, and feature requests, organizations can prioritize development efforts, optimize user experience design, and drive higher levels of customer engagement and retention.

Who is Delighted ideal for

Customer Experience Teams: Tailored for customer experience professionals, Delighted offers powerful tools for gathering, analyzing, and acting on customer feedback. It enables teams to measure customer satisfaction, identify trends, and drive improvements in products and services.

Product Managers: Ideal for product managers seeking actionable insights, Delighted provides intuitive feedback collection methods to understand user sentiment, prioritize feature enhancements, and iterate on product development cycles effectively.

Support Teams: For customer support teams, Delighted offers streamlined feedback collection processes to gauge customer satisfaction, pinpoint areas for improvement, and enhance overall service quality, leading to higher retention rates and happier customers.

Marketing Departments: Marketing professionals can leverage Delighted to measure brand sentiment, track Net Promoter Score (NPS), and gather insights into customer perceptions. This data informs marketing strategies, campaign optimizations, and customer engagement initiatives.

Small Businesses and Startups: Perfect for small businesses and startups, Delighted offers user-friendly feedback tools that are easy to implement and manage. With Delighted, lean teams can quickly gather customer feedback, iterate on product or service offerings, and foster customer loyalty without extensive resources.

Key Features

  • tick-markNPS Surveys
  • tick-markCSAT Surveys
  • tick-markCES Surveys
  • tick-markFeedback Collection via Email
  • tick-markIn-App Feedback Collection
  • tick-markSMS Feedback Collection
  • tick-markReal-Time Reporting
  • tick-markTrend Analysis
  • tick-markCustomizable Survey Templates
  • tick-markIntegration with CRM and Helpdesk Platforms

Delighted alternatives and competitors

Looking to explore alternatives to Delighted for gathering customer feedback and enhancing satisfaction? Check out platforms like SurveyMonkey, Qualtrics, Trustpilot, Zendesk, and SurveyGizmo to drive actionable insights and improve your customer experience strategies.
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SurveyMonkey: A widely recognized survey platform offering robust features for gathering customer feedback, measuring satisfaction, and analyzing insights to drive business improvements.

Qualtrics: Known for its powerful customer experience management platform, Qualtrics enables businesses to collect, analyze, and act on feedback across various touchpoints, empowering teams to deliver exceptional experiences.

Trustpilot: A leading online review platform that helps businesses collect and showcase customer reviews, build trust, and enhance reputation through transparent feedback sharing.

Zendesk: With its customer service software suite, Zendesk enables businesses to engage with customers across multiple channels, gather feedback, and track satisfaction metrics to deliver personalized support experiences.

SurveyGizmo: Offering customizable survey solutions, SurveyGizmo allows businesses to design, distribute, and analyze surveys to gather valuable insights and drive data-informed decision-making.

 

Explore these alternatives to Delighted to find the perfect fit for your customer feedback needs, whether you seek robust survey capabilities, comprehensive feedback management, or advanced customer experience solutions. Each platform offers unique features and benefits to help you elevate your feedback collection and analysis efforts.

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Why we can get Delighted

At Prime, we shamelessly request successful SaaS companies to offer an LTD on our platform no matter how big they already are. Somehow this works for us. Our past record gives us hope that we can get the Delighted lifetime deal, if we get enough requests on this page. Let us bring this gem for you.

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