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What is Helpmonks?
Helpmonks is an all-in-one email management platform designed to enhance team collaboration and customer engagement.
It offers a shared inbox that allows teams to manage emails collectively, assign messages, leave internal notes, and tag conversations, ensuring efficient handling of customer communications.
Beyond email management, Helpmonks integrates a built-in Customer Relationship Management (CRM) system, enabling businesses to track sales leads and customer interactions within the same platform.
Additionally, it provides tools for email marketing, such as creating and sending campaigns, as well as automating email sequences to nurture customer relationships.

Helpmonks Plans and Pricing
Helpmonks Use Cases
Team-Based Email Management: If you’re a support or operations team, Helpmonks lets your entire team manage a shared inbox. You can assign emails, leave internal notes, and ensure nothing slips through the cracks—keeping communication consistent and professional.
Sales Outreach and Lead Tracking: Sales teams can use Helpmonks to manage conversations with leads, nurture relationships, and track engagement with the built-in CRM. It helps organize prospects, automate follow-ups, and close deals faster—all within your inbox.
Customer Support Collaboration: Support teams can collaborate directly on customer queries by tagging teammates, setting statuses, and using internal chat. This ensures quicker resolution times and seamless handoffs between agents or departments.
Email Marketing Campaigns: Helpmonks includes email marketing tools to design and send newsletters or promotional emails. It supports segmentation, scheduling, and performance tracking, helping marketers run targeted campaigns effortlessly.
Email Automation & Drip Sequences: Businesses can set up automated workflows and drip campaigns to onboard new users, follow up on purchases, or re-engage inactive customers—improving engagement without manual effort.
Who is Helpmonks ideal for?

Customer Support Teams: Helpmonks is built for support teams that need a shared inbox to collaborate, assign emails, and respond faster. Its internal notes, tagging, and automation tools ensure a smooth workflow, helping teams deliver excellent customer service without missing a message.
Sales Teams and Outreach Reps: Perfect for sales teams, Helpmonks combines shared email management with a built-in CRM to track leads, manage conversations, and automate follow-ups. It helps sales reps stay organized and focused on closing deals with context-rich communication.
Marketing Teams and Campaign Managers: Helpmonks empowers marketing professionals to create, send, and manage email campaigns directly from the same platform they use for customer conversations. With list segmentation and automation, teams can deliver personalized outreach at scale.
Agencies Managing Client Communication: Agencies that juggle multiple client inboxes can use Helpmonks to centralize communications, improve visibility, and coordinate internal discussions. The platform streamlines email collaboration, reducing back-and-forth and improving client satisfaction.
Startups with Lean Teams: Startup founders and lean teams can manage support, sales, and marketing from a single platform with Helpmonks. It’s especially useful for non-technical teams who want to build strong customer relationships without integrating multiple tools.
Helpmonks Key Features
Shared Team Inbox
Built-In CRM
Email Assignment and Tagging
Internal Notes and Collaboration
Email Marketing Campaigns
Drip Email Automation
Contact and Lead Management
Real-Time Activity Tracking
Customizable Workflows and Rules
Detailed Reporting and Analytics
Front: A polished shared inbox platform with strong collaboration tools and CRM integration—popular among fast-growing teams.
Zoho TeamInbox: Offers shared inbox functionality with deep integration into the Zoho ecosystem, ideal for businesses already using Zoho tools.
Missive: A team email and chat solution that combines emails, tasks, and collaboration in one place.
Gmelius: Built on top of Gmail, Gmelius brings team collaboration, shared labels, and task tracking to your inbox.
Hiver: Designed specifically for Google Workspace users, Hiver enables teams to manage support, sales, and operations from a Gmail inbox.
While Helpmonks is a strong all-in-one platform for shared inbox management and team collaboration, these alternatives offer unique features tailored to different workflows. Whether you need deep Gmail integration, CRM connectivity, or multi-channel support, there’s a tool here to fit your team’s needs.
Helpmonks alternatives and competitors

Why we can get Helpmonks
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